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29 January 2020
TECHNOLOGY

ServiceNow launches new banking solution

The cloud computing company’s solutions for the banking industry are expected to be available later this year

Bill McDermott, the President and CEO of ServiceNow

by Kudakwashe Muzoriwa

ServiceNow, an American cloud computing company, has launched a new banking solution to deliver workflows that help banks address their unique digital transformation challenges and create value at scale.

The cloud computing firm’s new banking solution will simplify middle-to-back office operations to help banks move at the speed of digital business, delivering seamless customer experiences throughout the enterprise that drive customer loyalty.

The firm also announced that it is extending the scope of its partnerships with Deloitte and Accenture to address the unique challenges in the banking sector.

According to ServiceNow, Deloitte will become the ‘lead launch’ partner for ServiceNow’s banking solution, working with the company to implement new workflows that will transform how banks operate.

Brian Johnston, Deloitte Consulting’s Financial Services Industry Leader and Principal, said, “Our financial services clients are looking to leverage technology to rethink customer experiences and banks in particular need to transform underlying operations to make that happen faster.”

ServiceNow will work with strategic partners to support its industry solutions journey and integrate those solutions in the customer environment.

ServiceNow plans to announce solutions for additional industries such as telecommunications, healthcare, manufacturing, media and technology in the future.


RELATED STORIES: ServiceNow banking

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