The Central Bank of Nigeria this month announced it is not on track to reach its target of increasing financial inclusion to 80 per cent by 2020.
Every day, Tasiu Abdurrahman takes the money he makes from selling spices in Nigeria’s biggest northern city and buries it in his yard.
The 55-year-old closed his bank account eight years ago, after growing disillusioned with standing in long lines for hours to deposit or withdraw cash. Abdurrahman is one of about 50 million of the unbanked in Nigeria, which despite having Africa’s largest mobile-phone market, is only just opening up to the technology to bring banking to its estimated 200 million people.
“My business partners need cash,” said Abdurrahman as he juggled two mobile phones at his ginger and tamarind stand, one of many dotting the streets in Kano. “If they all opened bank accounts, I would be happy to.”
Financial inclusion in Nigeria which vies with South Africa as the continent’s biggest economy has gone backward as the regulator blocked network operators from applying for mobile-money licences that would allow cash transfers without the need for a bank account. Between 2014 and 2017, the percentage of banked adults dropped nearly four percentage points to 39 per cent, while the sub-Saharan African average increased more than eight per cent to 43 per cent.
The central bank has since reviewed the path it took in 2012 with a “refreshed strategy” and has also signed a cooperation agreement with the Nigerian Communications Commission to improve the penetration of financial services using mobile phones.
Less than six per cent of Nigerians use their handsets to transact using mobile money, compared with 73 per cent of Kenyans, where more than two-thirds of adults have a bank account, according to the World Bank that is even though there being more than two phones for every bank account in the West African nation.
“We’re taking baby steps when we should be running,” Yomi Ibosiola, an associate director at Deloitte Nigeria’s data analytics practise, said in an interview in Lagos.
Cellular phone operators would invest more if they were allowed to lead the way, said Emeka Oparah, a spokesman for Bharti Airtel Ltd.’s Nigerian unit, which has 40 million subscribers.
“Right now, we’re only providing a platform for some people to use, if it becomes our business, we will invest in it,” Oparah said. The government should adjust its policies “if it wants to move very quickly.”
Fidelity Bank allows people to open an account using a mobile phone, said Chief Operations and Information Officer Gbolahan Joshua. It is also using agents to offer banking services, such as small payments and deposits, through informal branches, he said, adding the lender has 3.9 million customers.
“When you open an account on your mobile, you can receive money but you cannot make payments,” Joshua said. “You need a Bank Verification Number to make transactions on that account you opened on mobile. Since the targets for financial inclusion are people that do not have BVN already, some infrastructure needs to be deployed, like mobile BVN.”
There are efforts being made to remove those obstacles. One includes issuing identity numbers to 70 million people by the end of next year and pulling together the government’s various identity verification systems into a centralised database, which will make it easier for people to plug into financial services.
The central bank in March also announced an initiative that would allow the number of banking agents to increase to 500,000 within two years, from 100,000, according to estimates by Enhancing Financial Innovation & Access, a research organisation.
Standard Bank Group is using agency banking to strengthen its retail base, even if it means losing money in some areas, Chief Executive Officer Yinka Sanni said. “You must see it as part of investing in the long-term interest of Nigeria,” he said. “It will enhance what we do in the future.”
Most of the biggest lenders are focused on business banking. Zenith Bank, the country’s largest lender with the equivalent of $15.4 billion in assets, makes about six per cent of its revenue from retail banking and about 58 per cent from corporates.
There are not enough incentives for people to open bank accounts, especially among the poor, said Ameya Upadhyay, a principal in the investment team of Omidyar Network Fund which has invested in a Nigerian start-up providing mobile-money services and a company that gives loans to small- and medium-sized businesses. About 87 million Nigerians live on less than $1.90 a day, according to Vienna-based World Data Lab’s World Poverty Clock.
“You have to create a ‘pull’ to these accounts and that happens when those accounts are meaningful to people’s everyday lives,” he said, such as increasing the number of merchants with pay points or offering more insurance, savings or lending products. “People do not eat accounts.”
Abdurrahman, the Kano spice merchant, agrees and is also unconvinced about using his phone to transact.
“I may decide to go for mobile money if more of my suppliers have it,” he said. “But for now, I am very comfortable keeping cash at the shop to pay for supplies and keeping the rest at home.”