Sunday 24, September 2017 by William Mullally

Dubai Economy and DIHRD launch diploma in commercial compliance and consumer protection

The ‘Professional Diploma in Commercial Compliance’ is part of the efforts of the Commercial Compliance & Consumer Protection (CCCP) sector in Dubai Economy to effectively utilise the potential of its human resources, enhance efficiency and build capable teams in each area of work, through providing a stimulating environment and promoting employee happiness.

Dubai Economy, in collaboration with the Dubai Institute for Human Resources Development (DIHRD), has launched a professional diploma with the objective of qualifying employees with the necessary knowledge and skills in ensuring commercial compliance and consumer protection in Dubai in line with global best practises. First of its kind in the region, the diploma will equip employees assigned to inspect commercial establishments and ensure consumer protection with the fundamentals and ethics required for their task before they start their work.

The ‘Professional Diploma in Commercial Compliance’ is part of the efforts of the Commercial Compliance & Consumer Protection (CCCP) sector in Dubai Economy to effectively utilise the potential of its human resources, enhance efficiency and build capable teams in each area of work, through providing a stimulating environment and promoting employee happiness.

Mohammed Ali Rashid Lootah, CEO of CCCP, commented, “We seek to provide everything that will enable our employees to grow and acquire the skills required to perform their tasks and make decisions in line with the emphasis of our government on human resources as the real wealth of the country. Our aim is to enhance quality and efficiency, promote employee skills in dealing with customers as well as to empower them to be part of the overall efforts to improve government work and achieve the highest degree of excellence in their respective functional areas.” 

The vocational diploma is aimed at the frontline employees of CCCP and designed to consolidate basic concepts, ethics and skills in conducting field inspection, develop their sense of security and knowledge of laws relating to doing business and protecting consumers as well as intellectual property, and ultimately establish a competitive economic environment in Dubai, Lootah added. The programme will be extended to various regulatory bodies in the public and private sectors in future.

Lootah pointed out that Dubai Economy had signed a co-operation agreement with the Dubai Government Human Resources Department on developing a training programme in partnership with DIHRD and consequently the diploma was being developed over the last year in accordance with the best standards adopted globally. The course material provided will depend on the respective skills required by each employee enrolled in the programme, for example in the areas of communication, negotiation and solving problems through scientific methodology. 

CCCP will support DIHRD by providing data required for continuous development of the diploma programme, particularly to keep abreast of market developments and intellectual property (IP) protection practises, enhance awareness among the academic team, and attract candidates into the programme through the various communication channels available, said Lootah.

The two-month diploma will require candidates enrolled to undergo 200 hours of training, focused on seven main axes, which are, specialised laws and regulations for commercial compliance and consumer protection; compliance techniques and field inspection; building a sense of security among inspectors; effective negotiation; work ethics and functional protocols; and electronic systems of Dubai Economy. Attendance is necessary and absence above 5 per cent will require the candidate to produce a valid certificate. A final evaluation score of at least 70 per cent is required to qualify for the diploma.

 

Features & Analyses

SME Finance Risk Management

  Business risks exist everywhere but early implementation of a proper management system can mitigate them once they occur, or… read more