Thursday 15, March 2012   |   The business of banking

High Flier...

  • 20  Making money work
  • 35  Grooming new leaders
  • 40  Best practice in customer management
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James Rigney, CFO of Etihad Airways

Etihad Airways is little more than eight years old. Five years ago, its new management led by Australian James Hogan set out an ambitious plan: to be in profit by 2012. Today that plan has become a reality.Joanna Andrews caught up with the man behind the numbers, Etihad Airways CFO James Rigney...

Making money work

Shirish Saraf has a knack for making a success of business. The self-proclaimed‘valuepreneur’, is the former co-founder of Abraaj Capital. In 2008, at the height of the global financial crisis, he set up Samena Capital - an investment group focused on the Subcontinent, Asia and the Middle East.

Grooming new leaders

Succession planning is a complex process involving many business disciplines. It is vital for the long-term survival of a company.Gallup Consulting told BME what companies need to consider to succeed at it.

Best practice in customer management

In the aftermath of the global financial crisis, banks in the MENA region have experienced major challenges in managing customer relations; how can banks create higher customer satisfaction and loyalty?